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Best Practices in Customer Service (online live video using Zoom)
March 31, 2021 @ 8:30 am PDT
Apply practical strategies to retain a valuable customer base, diffuse difficult situations and earn repeat business. Topics include the anatomy of a complaint, regulating verbal and nonverbal responses, active listening skills, creative problem solving, customer perceptions and expectations, adapting to different conflict styles, and steps to defuse angry customers.
You may elect to take this course independent of a Career Skills Institute digital badge or apply it to the Customer Relations Certificate. Participants who earn this certificate will have developed a deep understanding of communication skills and how they relate to quality customer service. All Career Skills Institute classes are tuition-free.
To obtain the Customer Relations Certificate, participants must complete a total of three required courses:
Required
1) Best Practices in Customer Service
2) The Art of Negotiating and Collaborating
3) Personality Styles and Difficult Relationships
Best Practices in Customer Service takes place Wednesday, March 31. This class will be held 8:30 AM – 4:30 PM.
Course number: PROW NC050 (CRN 66907)
Date: Wednesday, March 31
Time: 8:30 AM – 4:30 PM
Location: Online live video using Zoom
Class cost: Free
Contact: Register online at https://www.sbcc.edu/ExtendedLearning.
For assistance with registration, call (805) 683-8205.
About SBCC School of Extended Learning
The School of Extended Learning responds to the diverse learning needs of the adult population in the Santa Barbara community by advancing career and life skills, and building bridges to credit.
SBCC Career Skills Institute is part of the programs offered through the School of Extended Learning. The innovative program is endorsed by LinkedIn® and serves job seekers, employers and employees with a tuition–free, noncredit certificate program to provide career training for employees and job seekers. Participants can earn certificates and digital badges demonstrating knowledge and skills in over 60 areas of business, design, technology, and career education. For more information, visit www.sbcc.edu/ExtendedLearning.